Returns & Exchanges

At Riddle, we want you to feel confident in your beauty ritual, which is why we offer a 30-day window for returns or exchanges on all products that don't perfectly match your skin or style. We are committed to ensuring your satisfaction with every purchase while maintaining the highest standards of hygiene and quality.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal within 30 days of delivery and enter your order number and zip code to start the process.

• 2.
  Prepare the Package

  Carefully pack the item in its original packaging, ensuring it is at least 75% full and securely sealed to prevent leaks during transit.

• 3.
  Attach Shipping Label

  Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your return box.

• 4.
  Receive Your Refund

  Once our warehouse inspects the return, your refund or exchange credit will be processed back to your original payment method within 5-7 business days.